Thank you for your purchase to Helloween, a Virtual Spooky Event, and supporting the DJ’s, artists and performers working to entertain us!

In just a few minutes, you’ll receive an email that contains your unique username that must be used in Zoom to get into the party. 


Read the below carefully, you need to change your Zoom username BEFORE you enter the party through zoom, see below….

To access the virtual event on Halloween through Zoom, you need to use this unique username. 

Here is how to use your unique username to access the Zoom parties this weekend:

Before launching Zoom, go into your personal settings and change your first name to the two word username we sent you. Leave the last name blank. This will be the name you’re seen by in the Zoom waiting room and in the party. If you need help doing this, we have a video tutorial on our faq,

When you enter the Zoom party (and each time you leave and come back), you’ll be held in our virtual party lobby (a Zoom waiting room). Our moderators will look for your unique username to confirm you have bought a ticket or pass good for the party. Once this is confirmed, we’ll open the door and drop you into the Zoom party with everyone else! Please give us 1 -5 minutes to locate your username and ticket and admit you.

We suggest launching your Zoom client now and getting your name changed to the username early, that way you are ready to simply join the parties when they start this weekend. You can of course change your username back to your name of choice after the Helloween event.

IMPORTANT – don’t share or give out your username – it’s unique to your purchase and can only be used to enter the room once. If you give it to someone else and they use it, then the next occurrence of the username won’t be able to get in. Keep it private and use it just for you. You can have as many people at your location in Zoom, but can only join from one location.

That’s it! If you have other questions about the event, visit the FAQ & Support page for answers to common questions.

We can’t wait to party with you, virtually for Halloween, and see all of your crazy costumes!

See you soon, virtually!

Masterbeat & Reload